FAQ

Here are some simple answers to questions I can see coming my way - if you have ANY questions that you don't see answered here please send me a message. I'm happy to chat and answer any questions or concerns you may have!

 When I place an order, how long until it ships out?

Some of my products are RTS (ready to ship) but to save space in my little house, most are made to order. *RTS will take 5-7 days time to ship right now because of Christmas demands. If you need something rushed please let me know and I’ll do my best. Please remember I am only one person :) * Processing time for most orders it 3-5 business days.  If you order something that says "pre-order" in the title, that means that It'll likely be 1-2 weeks turn around time because I need to order in products.

If you happen to only order stickers, greeting cards, or something else RTS, then you'll get lucky and it will ship out the next business day.

If you ever need anything on rush, please send me an email (pinkgrovedesigns@gmail.com) and I can see what I can do for you, there will often be a fee for a rushed order/shipping.

Can I pick up locally? I live in KW.

Some things are available for local pick-up because they're made in house. Some products are only available to be shipped (for a very reasonable shipping cost because I pay for most of it) because they're made at an offsite warehouse that ships directly to you. If you ever have a question about whether or not something can be picked up vs shipped, please let me know! We can chat and make it work.

Do you make all of your products yourself?

It's about a 50/50 mix. Some are made in house and some are outsourced to provide a higher quality product or wider range of mediums. That being said, even though the physical product is outsourced the designs and ideas are ALWAYS completely my own.

Do you do wholesale?

Absolutely! I'd love to put my products in your store. Whether that's on consignment or wholesale, I'd love to chat.

When do you launch new products?

Well to put it simply...whenever I feel like it.  If there is a whole line or collection of items (example: Mother's day or Christmas) then I'll make sure to countdown on Instagram! Also, sign up for our mailing list if you want to get updates right to your inbox and exclusive discount codes.